FWC Returns and Refunds
Return and Refund Policy
Thanks for shopping at Frederick William
If you are not entirely satisfied with your purchase, we’re sorry to hear that and are here to help.
If you are not fully satisfied with your order, we give our customers up to 30 days (after the receipt of goods) to return the product(s) to us for a Refund or Exchange. We only authorise returns that are returned as received, with tags attached and in original packaging. Products must be returned to us in a re-saleable condition (ie. with no visible wear and tear/damage).
When returning to us, please ensure that you complete the returns form enclosed with your FULL NAME and ORDER NUMBER. Please also state the SIZE AND STYLE you wish to exchange for.
The Return Address is : Eastlands Farm